Bilingual Customer Support Specialist

Lumen Financial · Miami, FL · Posted 5 days ago

Customer SupportFull-timeEnglish required C1Full overlap with US Eastern

Original language: English

Description

Support small-business owners applying for loans via chat, email and phone. You will be the first point of contact for our customers and work closely with our underwriting team. Training provided. Schedule: Monday–Friday, 9am–6pm Eastern.

Requirements

1+ years in customer support
Fluent English (C1) spoken and written
Empathy, patience and attention to detail
Experience with Zendesk or Intercom is a plus

Skills

Zendesk
Intercom
Communication
CRM